TERMS & CONDITIONS
What happens when I place an order?
Once you complete your purchase, an order confirmation will be sent to your email. This acts as your receipt and agreement of purchase.
Please make sure all details are accurate.
What forms the legal agreement between me and PictorPrints?
By placing an order on pictorprints.com, you accept our Terms & Conditions. These terms are governed by EU consumer law, and the contract is formed once your payment is successfully processed.
What if I haven’t received a confirmation email?
If you haven’t received it within a few minutes of ordering, please check your spam or junk folder.
Still missing? Contact us at hello@pictorprints.com.
Are taxes included in the prices?
Yes. All prices include VAT unless otherwise stated.
Which payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact (Belgium), iDeal (Netherlands), Klarna (Pay Later, Pay Now, Slice It), and MobilePay.
Can prices change after I order?
No. The price at checkout is final.
We reserve the right to adjust prices on the site, but this does not affect already placed orders.
Where do you ship from?
We print and ship directly from Europe, ensuring fast, secure, and eco-conscious deliveries worldwide.
How long will delivery take?
Delivery times vary by region:
• Europe – 2–5 business days
• USA, Canada, UK – 5–15 business days
• Rest of the world – 10–30 business days
Note: Remote US locations (e.g., Hawaii, Puerto Rico) may require 7–12 extra days.
What are the shipping costs?
• Europe – from €11.13
• USA, UK, Canada – from €12.44
• Rest of the world – from €17.78
Additional items add a small fee, usually around €2.14–€2.33.
Do you offer free shipping?
Yes! Orders over €100 / $120 qualify for free global shipping — automatically applied at checkout.
Can I track my order?
Yes. You’ll receive a tracking link via email as soon as your order ships.
Do you ship to my country?
We ship to most countries worldwide. If you’re unsure, feel free to contact us athello@pictorprints.com.
Can I cancel my order after it’s placed?
You can contact us immediately at hello@pictorprints.com — if production hasn’t started, we’ll do our best. Otherwise, the order cannot be canceled.
What is your return policy?
We only accept returns for damaged or incorrect items. All posters are made-to-order, so we cannot accept returns for reasons such as personal preference or wrong size.
Who pays for return shipping?
If the mistake was ours (e.g., printing error, damage, wrong product), we cover return shipping. Otherwise, return shipping is your responsibility.
What kind of paper and print do you use?
We print on museum-grade, acid-free matte paper (5.6 oz/y² – 192 g/m²) using archival pigment inks. Each print is made for long-lasting quality.
Will the colors match what I see on my screen?
We strive for accuracy, but slight color variation can occur due to screen calibration or lighting.
Are the posters waterproof or for outdoor use?
No. Posters are intended for indoor use only and should be kept away from moisture.
Can I use your images or product descriptions?
No. All content on pictorprints.com is protected by intellectual property law and cannot be copied, reproduced, or used without written consent.
Which laws apply to this agreement?
These terms follow EU consumer protection law. If you’re ordering from outside the EU, local laws may also apply.
What if we have a dispute?
We aim to resolve all issues fairly. You may contact the EU’s Online Dispute Resolution platform (ODR) or your national consumer agency if needed.
How can I reach you?
Email: hello@pictorprints.com
We reply within 24 hours.
Who operates PictorPrints?
PictorPrints is an independent online poster brand operating via print-on-demand partners. We ship globally from multiple facilities.
Where can I read more about your policies?
What happens when I place an order?
Once you complete your purchase, an order confirmation will be sent to your email. This acts as your receipt and agreement of purchase.
Please make sure all details are accurate.
What forms the legal agreement between me and PictorPrints?
By placing an order on pictorprints.com, you accept our Terms & Conditions. These terms are governed by EU consumer law, and the contract is formed once your payment is successfully processed.
What if I haven’t received a confirmation email?
If you haven’t received it within a few minutes of ordering, please check your spam or junk folder.
Still missing? Contact us at hello@pictorprints.com.
Are taxes included in the prices?
Yes. All prices include VAT unless otherwise stated.
Which payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact (Belgium), iDeal (Netherlands), Klarna (Pay Later, Pay Now, Slice It), and MobilePay.
Can prices change after I order?
No. The price at checkout is final.
We reserve the right to adjust prices on the site, but this does not affect already placed orders.
Where do you ship from?
We print and ship directly from Europe, ensuring fast, secure, and eco-conscious deliveries worldwide.
How long will delivery take?
Delivery times vary by region:
• Europe – 2–5 business days
• USA, Canada, UK – 5–15 business days
• Rest of the world – 10–30 business days
Note: Remote US locations (e.g., Hawaii, Puerto Rico) may require 7–12 extra days.
What are the shipping costs?
• Europe – from €11.13
• USA, UK, Canada – from €12.44
• Rest of the world – from €17.78
Additional items add a small fee, usually around €2.14–€2.33.
Do you offer free shipping?
Yes! Orders over €100 / $120 qualify for free global shipping — automatically applied at checkout.
Can I track my order?
Yes. You’ll receive a tracking link via email as soon as your order ships.
Do you ship to my country?
We ship to most countries worldwide. If you’re unsure, feel free to contact us athello@pictorprints.com.
Can I cancel my order after it’s placed?
You can contact us immediately at hello@pictorprints.com — if production hasn’t started, we’ll do our best. Otherwise, the order cannot be canceled.
What is your return policy?
We only accept returns for damaged or incorrect items. All posters are made-to-order, so we cannot accept returns for reasons such as personal preference or wrong size.
Who pays for return shipping?
If the mistake was ours (e.g., printing error, damage, wrong product), we cover return shipping. Otherwise, return shipping is your responsibility.
What kind of paper and print do you use?
We print on museum-grade, acid-free matte paper (5.6 oz/y² – 192 g/m²) using archival pigment inks. Each print is made for long-lasting quality.
Will the colors match what I see on my screen?
We strive for accuracy, but slight color variation can occur due to screen calibration or lighting.
Are the posters waterproof or for outdoor use?
No. Posters are intended for indoor use only and should be kept away from moisture.
Can I use your images or product descriptions?
No. All content on pictorprints.com is protected by intellectual property law and cannot be copied, reproduced, or used without written consent.
Which laws apply to this agreement?
These terms follow EU consumer protection law. If you’re ordering from outside the EU, local laws may also apply.
What if we have a dispute?
We aim to resolve all issues fairly. You may contact the EU’s Online Dispute Resolution platform (ODR) or your national consumer agency if needed.
How can I reach you?
Email: hello@pictorprints.com
We reply within 24 hours.
Who operates PictorPrints?
PictorPrints is an independent online poster brand operating via print-on-demand partners. We ship globally from multiple facilities.
Where can I read more about your policies?