RETURNS
Can I return my order?
Yes — we offer a 14-day return window on all standard prints.
You can return your poster if it’s unused, undamaged, and in original packaging.
We’ve made the process seamless so you can shop with confidence.
How do I start a return?
Simply email hello@pictorprints.com with your order number.
We’ll guide you step-by-step with region-specific instructions. No paperwork, no stress — we handle the details.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Damaged or incorrect items are returned at no cost to you. We’ll always cover the cost if we made the mistake.
We recommend using a tracked service, as we cannot be held responsible for lost returns.
When will I receive my refund?
Once we’ve received and inspected your return, refunds are typically processed within 5–10 business days. You’ll be notified via email once it’s complete.
Funds are sent directly to your original payment method.
I haven’t received my refund — what should I do?
Check your payment account for pending transactions. Still nothing? Contact us — we’ll trace the refund immediately.
We never leave a customer waiting.
Can I choose store credit instead?
Absolutely. We can issue a digital gift card for future purchases. Just let us know your preference when initiating the return.
Which items are non-returnable?
Custom designs or special collaborations are final sale.
Returns outside the 14-day window cannot be accepted. Items damaged after delivery aren’t eligible for refund.
What condition must the product be in?
It must be in original, sellable condition. This means untouched, unrolled, and packaged securely. Any signs of wear may void the refund.
Do returns apply during promotions?
Yes — unless explicitly stated otherwise. Promotions do not remove your right to return.
What if my print arrives damaged?
We’ll replace it free of charge — no questions asked.
Just send us photos within 7 days of delivery. You never have to pay for our errors.
I received the wrong poster.
Let us know immediately with a photo of what you received. You can usually keep or recycle the incorrect one. We’ll ship the correct print at no cost.
Do I need to return damaged items?
In most cases, no. We focus on efficiency and sustainability.
We’ll always confirm if a return is necessary.
Can I exchange for a different print?
We don’t offer direct exchanges. Instead, return the original item and place a new order.
This ensures you get exactly what you want.
Can I upgrade to a larger size?
Yes — return your current print and order your preferred size. If you need help choosing dimensions, we’ll guide you.
We’re here to make your space look perfect.
Can I swap part of a multi-item order?
Yes, individual prints can be returned separately.
Just ensure they’re in original condition. Our team will handle the rest.
Do you accept international returns?
Yes — we accept returns from every country we ship to.
We’ll provide the nearest return facility or address. We’ve designed the process to be global, smooth, and fair.
How are return costs handled internationally?
The same policy applies across all regions.
If your item is damaged or incorrect, we’ll cover the return shipping. If you’re returning due to a personal change of mind, return costs are your responsibility.
We are always fully transparent about any associated fees.
How long does an international return take?
Delivery times vary by region (typically 7–21 days).
Once your return is received, your refund is processed within 5-10 business days. We’ll keep you updated at every step.
Can I return my order?
Yes — we offer a 14-day return window on all standard prints.
You can return your poster if it’s unused, undamaged, and in original packaging.
We’ve made the process seamless so you can shop with confidence.
How do I start a return?
Simply email hello@pictorprints.com with your order number.
We’ll guide you step-by-step with region-specific instructions. No paperwork, no stress — we handle the details.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Damaged or incorrect items are returned at no cost to you. We’ll always cover the cost if we made the mistake.
We recommend using a tracked service, as we cannot be held responsible for lost returns.
When will I receive my refund?
Once we’ve received and inspected your return, refunds are typically processed within 5–10 business days. You’ll be notified via email once it’s complete.
Funds are sent directly to your original payment method.
I haven’t received my refund — what should I do?
Check your payment account for pending transactions. Still nothing? Contact us — we’ll trace the refund immediately.
We never leave a customer waiting.
Can I choose store credit instead?
Absolutely. We can issue a digital gift card for future purchases. Just let us know your preference when initiating the return.
Which items are non-returnable?
Custom designs or special collaborations are final sale.
Returns outside the 14-day window cannot be accepted. Items damaged after delivery aren’t eligible for refund.
What condition must the product be in?
It must be in original, sellable condition. This means untouched, unrolled, and packaged securely. Any signs of wear may void the refund.
Do returns apply during promotions?
Yes — unless explicitly stated otherwise. Promotions do not remove your right to return.
What if my print arrives damaged?
We’ll replace it free of charge — no questions asked.
Just send us photos within 7 days of delivery. You never have to pay for our errors.
I received the wrong poster.
Let us know immediately with a photo of what you received. You can usually keep or recycle the incorrect one. We’ll ship the correct print at no cost.
Do I need to return damaged items?
In most cases, no. We focus on efficiency and sustainability.
We’ll always confirm if a return is necessary.
Can I exchange for a different print?
We don’t offer direct exchanges. Instead, return the original item and place a new order.
This ensures you get exactly what you want.
Can I upgrade to a larger size?
Yes — return your current print and order your preferred size. If you need help choosing dimensions, we’ll guide you.
We’re here to make your space look perfect.
Can I swap part of a multi-item order?
Yes, individual prints can be returned separately.
Just ensure they’re in original condition. Our team will handle the rest.
Do you accept international returns?
Yes — we accept returns from every country we ship to.
We’ll provide the nearest return facility or address. We’ve designed the process to be global, smooth, and fair.
How are return costs handled internationally?
The same policy applies across all regions.
If your item is damaged or incorrect, we’ll cover the return shipping. If you’re returning due to a personal change of mind, return costs are your responsibility.
We are always fully transparent about any associated fees.
How long does an international return take?
Delivery times vary by region (typically 7–21 days).
Once your return is received, your refund is processed within 5-10 business days. We’ll keep you updated at every step.